Return Policy

SHIPPING

We ship orders via EMS SpeedPost or S.F. Express, whichever way is cheaper. Shipping rates are generated during the checkout process. International (certain countries) orders can be shipped EMS SpeedPost.  If you are ordering from abroad and have any questions , please contact us via info@stillhouse-store.com.

L.T.L Craftsman will not be responsible for any customs fees incurred from importing goods.

All orders will be shipped within 3-4 working days of being placed.  We do not offer weekend delivery. 


RETURNS AND EXCHANGES

We accept the return of any new and unused item(s) if you are not satisfied with your purchase. The goods have to be in their original condition with tags attached. Should this happen, please contact us via ltl.craftsman@yahoo.com.hk within 7 days of the delivery. Please note the cost of your return label will be deducted from your overall refund.

We only accepts returns within 7 days from the date customer has received their shipment.

Please note that any items that are ON SALE or FINAL SALE.   We cannot accept them back.